Privacy Policy

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The London Ultrasound Clinic Privacy Policy

 Last updated: December 2025

Welcome

The London Ultrasound Clinic is a trading name of London Pain Clinic Ltd, registered in England and Wales (Company Number: 14205399). London Pain Clinic Ltd is the data controller responsible for your personal data. We provide services exclusively for adults aged 18 or over.

Data Protection Officer (DPO)

Name: Abdur Rahman Patel
Email: info@thelondonultrasoundclinic.co.uk
Phone: 020 8423 8865
You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk. Our ICO registration reference is ZC059356.

1. Data We Collect

We may collect the following types of personal data:

  • Identity data: Name, date of birth, gender
  • Contact data: Address, email, phone number
  • Medical data: Health information for diagnosis, treatment, and follow-up
  • Financial data: Payment information
  • Communication preferences
  • Special category data: Health information processed to provide safe healthcare services
2. How We Collect Your Data
  • Directly from you via forms, appointments, or communications
  • From healthcare providers or referrers involved in your care
  • Through automated technologies such as website cookies
3. How We Use Your Data

We use your personal data for:

  • Providing and managing healthcare treatment, including physiotherapy, point-of-care ultrasound, and injection therapy
  • Pre-injection diagnostic scans, where attending the appointment implies consent
  • Complying with legal and regulatory obligations
  • Pursuing legitimate interests, provided your rights are not overridden
  • Communicating important information regarding your care
  • Administrative purposes, such as billing, appointment management, and improving services
4. Marketing Communications

We will only contact you for marketing purposes if you have explicitly opted in. You can unsubscribe at any time via the email link or by contacting us at info@thelondonultrasoundclinic.co.uk. Your data is never shared with third parties for marketing purposes.

5. Sharing Your Data

We may share your data with:

  • Healthcare professionals involved in your care
  • Third-party diagnostic or specialist service providers
  • Regulators or authorities when required by law

We do not sell or rent your data.

6. Data Security

We have robust measures in place to protect your personal data from unauthorised access, loss, or misuse. Only staff with legitimate business need have access. Any breaches will be managed according to regulatory requirements, including ICO notification if necessary.

7. Data Retention
  • Adult medical records: 8 years from the date of last treatment
  • Children’s medical records: 8 years after their 18th birthday or until age 25
  • Financial records: 7 years

Data will be securely deleted or anonymised when no longer required.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion where legally permitted
  • Object to processing based on legitimate interests
  • Request restriction of processing
  • Request data portability

To exercise your rights, contact our DPO at info@thelondonultrasoundclinic.co.uk or call 020 8423 8865.

9. Cookies and Website Analytics

Cookies improve website functionality and user experience. You can manage cookies through your browser settings. Disabling cookies may limit some features. We use anonymous analytics, such as Google Analytics, to improve our website.

10. Legal Basis for Processing

We process your data based on:

  • Consent: You have given explicit permission
  • Contractual necessity: To provide healthcare services and manage appointments
  • Legal obligations: To meet statutory requirements
  • Legitimate interests: To improve our services, provided your rights are not overridden
11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites.

12. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website.

13. Contact

For any questions or concerns about your personal data, please contact:

The London Ultrasound Clinic
 Email: info@thelondonultrasoundclinic.co.uk
 Phone: 020 8423 8865